Your home theater was a $30,000 investment.It deserves more than silence.
Mounts loosen. Firmware silently breaks. HDMI handshakes corrupt. Your fireplace mount that we torqued to spec? It hasn’t been re-checked since the day we hung your TV.
SystemCare is what your TV setup actually needs — annual mount safety inspections, firmware updates, cable checks, and priority service for one flat monthly rate. No setup fees. No trip charges. No mileage limits.
What goes wrong when nobody maintains your TV setup.
Most Katy homeowners only call us when something breaks. By then, it’s usually a small problem that became a big one — because nothing in your AV stack is self-monitoring.
Video not showing on screen
HDMI handshake fails after a firmware update, a CEC chain breaks, or your AVR forgets the source. Black screen, no fix, no warning.
Audio missing in some zones
Your Sonos kitchen zone drops off. The patio speakers stay silent. Multi-room audio is only as reliable as its weakest network link.
Devices fall out of sync
Soundbar firmware updates. AVR doesn’t. Suddenly the audio is 200–400ms behind the picture and lip-sync is destroyed.
Wi-Fi 7 signal is weak
Your ISP says you have a gigabit. Your TV says it’s at 18Mbps. Mesh nodes aren’t placed for AV traffic — 4K streams choke.
Faulty, aging equipment
That 9-year-old AVR doesn’t support HDMI 2.1. That 2018 Sonos can’t run S2. Old gear becomes unreliable, then unsupported, then unsafe.
Time for 8K, Micro RGB, 4K
We track your install’s age and flag upgrade windows — 8K displays, Micro RGB, and modern 4K projectors when the timing is right.
Pick the level of care your system deserves.
All plans renew at the same rate for 3 years. Cancel any time after 6 months on monthly plans, or at renewal on annual. No setup fees, no trip fees, no surprise charges. Have a second home? 20% off plans 2 and 3.
- 1× annual on-site visit per equipment per year
- Workmanship warranty doubled from 1 to 2 years
- Complimentary TV screen cleaning
- Equipment dedusting for proper heat dissipation
- Firmware updates: TVs, AVRs, streamers, Sonos
- TV mount torque + safety inspection
- Network speed test + Wi-Fi coverage map
- 10% off all parts & labor
- Priority scheduling (next-business-day)
- 3-year renewal price lock
- 2× annual visits per equipment (spring + fall)
- Everything in Essential, plus:
- Speaker re-aim + subwoofer phase check
- HDMI cable + AVR handshake audit
- Smart home sweep (Savant/URC/OVRC/Lutron)
- Surge protector + UPS battery test
- 15% off all parts & labor
- 1 free remote support session/month
- Annual written System Health Report
- 4× annual visits per equipment (quarterly)
- Everything in Pro, plus:
- 24/7 remote monitoring (OvrC/Domotz)
- Unlimited remote support
- 2 free emergency service calls/month (no trip fee)
- Annual full ISF/THX calibration
- Network refresh (firmware, channel optimization)
- Backup of all AV processor configs
- 20% off parts, labor, and upgrades
- Dedicated account manager + direct line
Questions you should be asking.
What happens during an annual visit?
A certified technician spends 60–90 minutes on-site. We update firmware across every connected device, test your network, check mount hardware, verify AVR/HDMI handshakes, run audio/video sync tests, inspect surge protection, and document everything in a written report. You get the report. We file a copy. If something needs attention, you’ll know before it fails.
What’s NOT covered?
Replacement parts (covered at your member discount), accidental damage, manufacturer recalls (we’ll help you process those, but the manufacturer pays), and upgrades to new equipment. The plan covers maintenance and labor — not free hardware.
Can I cancel?
Yes. Monthly plans cancel any time after the first 6 months via your Stripe customer portal. Annual plans cancel at renewal. No early termination fees, no automatic re-bills past your cancellation date.
Do you service equipment you didn’t install?
Yes. We service any major-brand AV equipment regardless of who installed it. Equipment older than 10 years may have limited firmware/parts availability — we’ll flag that during your first visit.
How fast is priority scheduling?
Essential: next business day in the Katy area. Pro: same-day when available. Regular service requests without a plan: 3–5 business days.
I just had a TV installed. Do I need this?
If you have a single TV mounted on drywall, Essential is plenty. If you have a fireplace mount, multi-room audio, soundbar with ARC, or 3+ TVs around the house, Pro is the better fit — the twice-a-year visit catches mount drift and HDMI issues before they bite.
What if I have multiple homes?
One plan per address. We offer a 20% multi-property discount on plans 2 and 3 for the same customer. Call us for portfolio pricing if you have more than three properties.
Is there a mileage limit or coverage area?
No mileage cap. We go wherever you are — no trip fees on any plan, ever. To keep service efficient at distance, we cluster maintenance visits geographically, so your scheduled date may be one of two available days in your area each quarter.
How does billing work?
Billing runs through Stripe — the same platform used by Shopify, DoorDash, and most major service businesses. You’ll get a customer portal to update your card, view invoices, switch tiers, or cancel after the 6-month minimum. Annual plans are billed once per year. Monthly plans bill on the same day each month.
Your AV system is an investment.Treat it like one.
Stop waiting for something to break. Get on a plan and let us handle the rest.